Returns, Refund & Cancellation

RETURNS, REFUND & CANCELLATION

Product Exchange, Return and Refund Policy

 All items, once Packed, are considered final sale and will be liable for exchange, return, refund, or cancellation only as per the below mentioned terms.

 At IYAL INDIA, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. IYAL INDIA is not responsible for any damage caused after delivery. We would require a video while opening our package once you receive for products missing, damages caused or misplaced products. Please take the video without any cut, copy, or pause in between. Resealing of the package after opening and taking video will not be acceptable at any cause.

 Exchanges:

Exchanges are possible only in cases of damage during transit or quality issues with the product.

 The customer is required to email us at complaint@iyalindia.com within 24 hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. The products must be returned in a sale-able condition with the original receipt intact and in their original packaging, in an undamaged condition and subject to following terms

 Returns and exchanges requests will be subject to checking and final approval by IYAL INDIA. Only after we receive the returned products your replacement will be processed. Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Once your exchange request has been accepted, the process will be completed within 7-21 business days.

 Returns and Refunds:

All items, once packed & dispatched, are considered sold. No refunds will be processed once the order has been dispatched. Since we are using a third party for receiving payments, refund amount will be done only after taking 5% of the total charges, if the order is cancelled.

Order cancellation will be done only if you contact us through official number +91 8111045550 or through Instagram.

In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours from the time of delivery.

The customer is required to email us at complaint@iyalindia.com within 48 hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

 Note for International orders:

We do not issue refunds for international orders. Products once dispatched are considered sold, unless it is damaged during transit or has quality issues. In case the product is received in a damaged (broken, leakage or any other) condition, a refund will take place only if informed within 24 hours from the time of arrival. Refunds can be done only to Indian account.

 The customer is required to email us at complaint@iyalindia.com within 24hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. Once the request has been vetted by our team, we will confirm the same via email. The refund process will be completed within 7-21 business days.

RTO (Return to Origin):

If we receive the packages in return for all the prepaid orders, if need any cancellation, the shipping charges will be deducted to and for charges will be applicable. If the package needs to be shipped again, you will need to pay shipping charges extra to us.