Creating an Account ?
How do I create an account in IYAL INDIA?
Click on the top right "Log-in" icon and register your account if you are a new user
What are the benefits of creating an account?
The most practical benefit will be its easy for you to track the status of your orders, your order history and you will be receiving notifications on exclusive member offers, updates on new launches and more exciting news. Future benefits will be you can redeem the reward points.
I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you.
- How do I create an account in IYAL INDIA?
Ordering our products ?
How do I place an order?
Step 1: Select the product of your choice
Step 2: Click on ADD TO CART
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your ADDRESS AND PHONE NUMBER
Step 5: Choose a payment option most convenient to you
Step 6: Confirm & place your order. For any further questions, you can mail us to firstname.lastname@example.org (For shipment related queries)
How can I track my order?
Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can Log-in to your account and click the order history and know the order status.
How do I know that my order is confirmed?
You will receive a confirmation email to the registered Email address once you have placed the order in our website. You can also check the order status in "MY ACCOUNT" section if you are a registered member.
Do I need to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.
How can I modify my products or address and phone number after placing order?
Once your order has been placed, your address and phone number or product details cannot be modified. Most of the orders will be processed and dispatched within a short window so we do not encourage modification of order details. However, Please write us to email@example.com for further assistance.
How do I cancel my order?
Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please write us to firstname.lastname@example.org for further assistance.
By when can I expect delivery of my order?
Purchases are shipped from our warehouse by reputed courier agencies. Please allow following number of days from receipt of your order.
- For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 7-10 business days. For locations, which are in the interiors or in difficult coverage area, this may take between 12-15 working days.
- For International orders – All international orders are processed within 7-14 business day. You can expect delivery of the order within 10-15 business days after dispatching. We do not own the delay that is caused after dispatch by our shipping partner.
- How do I place an order?
RETURNS, REFUND & CANCELLATION
Product Exchange, Return and Refund Policy
All items, once Packed, are considered final sale and will be liable for exchange, return, refund, or cancellation only as per the below mentioned terms.
At IYAL INDIA, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. IYAL INDIA is not responsible for any damage caused after delivery. We would require a video while opening our package once you receive for products missing, damages caused or misplaced products. Please take the video without any cut, copy, or pause in between. Resealing of the package after opening and taking video will not be acceptable at any cause.
Exchanges are possible only in cases of damage during transit or quality issues with the product.
The customer is required to email us at email@example.com within 24 hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. The products must be returned in a sale-able condition with the original receipt intact and in their original packaging, in an undamaged condition and subject to following terms
Returns and exchanges requests will be subject to checking and final approval by IYAL INDIA. Only after we receive the returned products your replacement will be processed. Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Once your exchange request has been accepted, the process will be completed within 7-21 business days.
Returns and Refunds:
All items, once packed & dispatched, are considered sold. No refunds will be processed once the order has been dispatched. Since we are using a third party for receiving payments, refund amount will be done only after taking 5% of the total charges, if the order is cancelled.
Order cancellation will be done only if you contact us through official number +91 8111045550 or through Instagram.
In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours from the time of delivery.
The customer is required to email us at firstname.lastname@example.org within 48 hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Note for International orders:
We do not issue refunds for international orders. Products once dispatched are considered sold, unless it is damaged during transit or has quality issues. In case the product is received in a damaged (broken, leakage or any other) condition, a refund will take place only if informed within 24 hours from the time of arrival. Refunds can be done only to Indian account.
The customer is required to email us at email@example.com within 24hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. Once the request has been vetted by our team, we will confirm the same via email. The refund process will be completed within 7-21 business days.
RTO (Return to Origin):
If we receive the packages in return for all the prepaid orders, if need any cancellation, the shipping charges will be deducted to and for charges will be applicable. If the package needs to be shipped again, you will need to pay shipping charges extra to us.